Refund&Return Policy

International return shipping is expensive and complicated. Please read this policy carefully before placing your order.

1. Returns Due To Change Of Mind

We do not support free returns simply because you change your mind. If you still wish to return items for personal preference reasons, you must bear all return shipping costs. Products must be unused, undamaged, and kept in original packaging. We reserve the right to deduct a handling fee, and we cannot guarantee full refund.

2. Damaged Items Upon Arrival

If goods arrive broken, you must provide unboxing video plus clear photos within 24 hours after delivery for our verification. We will review each case individually and offer solutions including partial refund, replacement or compensation.

· Unboxing video is required and must show the complete unpacking process.

· Claims submitted after the 24-hour window will not be accepted.

3. Return Label & Shipping Cost

No return label will be automatically provided. Unless we confirm our responsibility in advance, all return shipment costs must be covered by the buyer.

4. Non-Refundable Situations

· Claim submitted over 24 hours after delivery without valid unboxing evidence.

· Parcel signed for with intact outer packaging, then found broken inside without proof of transit damage.

· Damage caused by improper use, human factors, or long-term wear after receiving goods.

· Customs seizure, abandonment or return caused by buyer’s failure to provide clearance documents.

· Incorrect shipping address filled by buyer leading to delivery failure or returned parcel.

5. Product Features Note

Our goods are handcrafted decorative vintage items. Minor texture differences, tiny marks and slight batch-to-batch color shift are normal craft characteristics and will not be treated as defects. These are not eligible for refund or compensation. Product images are for reference only, screen display differences may cause color variation.

6. Refund Processing

Once we receive and inspect returned goods and confirm eligibility, refunds will be processed within 3–7 business days. Refunds will go back to your original payment method. Please allow extra time for your payment provider to complete the transfer.